Kampung Kopi Camp | #AyoKePupuan

Welcome to Kampung Kopi Camp. By accessing or using our website, application, or booking services, you agree to be bound by the following Terms of Service. Please read carefully before using our services.

1. Acceptance of Terms

By using Kampung Kopi Camp services, you agree to:

These Terms of Service
Privacy Policy
Payment, refund, and cancellation terms
Rules enforced in our glamping/camping area

If you do not agree to any part, please do not use our services.

2. Scope of Services

Kampung Kopi Camp provides services including:

Information about villa/glamping/camping and tourism activities in Pupuan
Booking glamping, camping area, tents, campervan spots, and tour packages
Payment and reservation confirmation
Account system and user dashboard (optional)

3. Account Registration

For some features, you may need to create an account. You are responsible for:

Account and password security
Activities that occur within your account
Providing correct, complete, and up-to-date data

We reserve the right to deactivate accounts if violations or misuse are detected.

4. Booking & Payment

a. Booking

Bookings can be made through:

Kampung Kopi Camp website / application
WhatsApp or official contacts
Other official channels

All bookings are considered valid after you receive confirmation from our system.

b. Payment

Payment methods may vary (transfer, payment gateway, etc).
Payment must be made according to the time limit. If exceeded, the reservation will be automatically cancelled.

c. Rates & Price Changes

Prices may change at any time without prior notice. However, changes after booking do not apply retroactively.

5. Cancellation & Refund

Cancellation policy depends on the type of booking. Generally:

Customer cancellations may be subject to fees or be non-refundable
Refunds are only made if they meet the requirements in the refund policy
Refunds are processed through the method and timeframe informed in the system

Kampung Kopi Camp reserves the right to refuse refunds if misuse is detected.

6. Check-in, No-Show, and Area Rules

Check-in

Guests must follow the applicable check-in procedures, including the specified arrival time.

No-show

If guests do not show up without notice, the reservation is considered forfeited and non-refundable.

Area Rules

Visitors must:

Maintain cleanliness
Use facilities properly
Avoid actions that endanger themselves or others
Follow instructions from Kampung Kopi Camp staff

Serious violations may result in service termination without refund.

7. Website Content & Intellectual Property

All content on the website/application including text, photos, icons, designs, and other materials are the property of Kampung Kopi Camp.

You are prohibited from:

Duplicating
Editing
Distributing
Using for commercial purposes

without written permission from us.

8. Service Availability

We strive to keep services running smoothly, but do not guarantee:

No technical disruptions
Data stored forever
Error-free system

We may fix, change, or discontinue services at any time without notice.

9. Limitation of Liability

Kampung Kopi Camp is not responsible for:

Losses due to website or application use
Data errors due to user negligence
Disruptions due to third parties (internet, payment gateway, etc)

However, we always strive to provide the best service and support every user complaint.

10. Problem Reporting & Suggestions

If you experience problems or want to provide feedback, you can contact us through available official contacts (WhatsApp, email, or suggestion form).

11. Changes to Terms of Service

We may update these Terms of Service at any time. Changes will be published on this page along with the update date.

Using our services after changes means you agree to the latest version.

12. Official Contact

If you have questions regarding the Terms of Service, please contact us:

Email: info@kampungkopicamp.com

Phone: +62 823-4008-6554

Address: Jl. Raya Pupuan, Batungsel, Kec. Pupuan, Kabupaten Tabanan, Bali 82163